FAQ

What do you mean by pre-sale?

In preparation for out full opening in February anyone that would like to purchase early can do so at a discounted rate.  Purchasing pre-sale means you will wait longer than usual for your items to ship.  Please expect to wait between 2-5 weeks for a tracking number to be sent to you. 

 

What materials are used?

All items are made of either sterling silver or stainless steel and plated with gold.  using high quality materials ensures that our pieces will not turn you green.  The thickness of the gold plating varies by piece.

 

How to take care of my jewelry?

Your jewelry is not ultra sensitive but the best way to care for it is to keep it clean and dry.  Avoid putting your jewelry in contact with chemicals or oils.  We recommend keeping the packaging for safe storage and traveling. You can get your jewelry wet but for longevity please limit the exposure to water. 

 

Do you allow returns?

For hygiene purposes you may not return earrings but all other products may be returned within 30 days of purchase. Returns are subject to approve and must be returned in its original packaging. Please email junniesgarden@gmail.com with any questions or concerns.  Customer service is very important to us, we will work to fix any issue that may arise. 

 

Can I cancel or change my order?

Due to the high volume of orders, we cannot guarantee changes or order cancellations. Reach out to our customer experience team via email with the subject line "Cancel/Order Change" as well as your order number and we will do our best to help you! 

If you have questions please feel free to reach out to us via instagram messages @junniesgarden, or "junniesgarden@gmail.com". Please have your order number handy for easy processing!

 

Does Junnies Garden ship internationally?

At the moment we ship within the US and Canada however, we are working on international shipping. Coming Soon!

 

Do you offer custom items?

Not at the moment.  However, custom items will be available in a future launch. 

 

Have a question that we didn't answer here?

Email us at junniesgarden@gmail.com and we'll get back to you within 24 business hours. 

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